Software Support

Software support is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates.

Regular software maintenance in line with best practice recommendations to ensure smooth integration with your existing IT infrastructure.

24/7 support ensures issues are resolved quickly and drives continuous service improvement.

Our support team logs new feature requests, which can be prioritised and developed in future software releases.

If your solution is hosted as a SaaS product, we manage the data integrity while you maintain ownership of the data.

We support SaaS products as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

Our support team logs issues promptly, and where fixes are needed, we aim to deploy these within an agreed SLA response time.